(Salt Lake City, UT) – Striving
for consistent high quality care in the prehospital experience for anyone who
requires emergency medical care in Utah, the Bureau of Emergency Medical
Services and Preparedness (BEMSP), Utah Department of Health (UDOH), is pleased
to announce the creation of the Complaint, Compliance and Enforcement Unit
(CCEU). According to Dennis Bang, Director of the newly created unit, “We will
investigate complaints and compliance concerns related to any entity or person
who provides emergency medical services in a prehospital setting in the state.”
Bang says it will allow the general public and even other state agencies to
file complaints against anyone who is licensed or certified by the bureau.
Investigators with the
CCEU will also be tasked with investigating compliance issues that are received
by other areas of the bureau. Concerns
could range from issues involving improper equipment to licensing or
certification concerns about people or EMS providers.
In addition, officials
are unveiling a new disciplinary protocol to be used in conjunction with
complaint and compliance issues. This creates uniformity for state actions
against those who fail to follow the bureau rules and Utah state law. It’s hoped this will encourage compliance
within the profession, increase public trust, and ultimately improve patient
care.
The Bureau of Emergency
Medical Services and Preparedness is dedicated to the well-being of Utah citizens and the
visiting public. Bang adds, “It is our hope that this process will increase
EMS performance statewide and reassure the public that we have a dedicated
system that can be used to address concerns related to their care.”
You may file a
complaint by visiting the bureau’s website at https://health.utah.gov/ems/
or by calling (801) 273-6629 to request a complaint form.
# # #
Media Contact:
Charla Haley
(o) 801-273-4178
(m) 801-230-5927
