Tuesday, April 10, 2012

New hotline established for data breach information

The Utah Department of Health (UDOH) has established a new hotline for concerned citizens to call for information on the data breach that compromised peoples' personal information.

We would kindly request all media outlets that currently have the original hotline number on web sites or in stories to please update that information with the new hotline number.

The new number is 1-855-238-3339.  The number is toll free, is staffed 24/7, and offers information in English and Spanish.

Many individuals expressed frustration today at not being able to get through to an operator on the original hotline.The new number will be able to handle the higher call volumes we are currently experiencing.

UDOH is working to add a feature to the hotline that will allow individuals to enter their personal information into the phone system and determine if they were among the victims who had their Social Security numbers compromised.Until this functionality can be added, people will still need to speak to a Medicaid representative to determine that information.

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Media Contact:
Tom Hudachko, UDOH Public Information Office
801-538-6232 or 801-560-4649